Frequently Asked Questions
Returns & Exchanges
What products do you sell?
We specialize in luxury-inspired replica sneakers and clothing. Our collection includes trending styles designed to deliver premium looks, comfort, and everyday wearability.
Are your product photos real?
Yes. All product images on our website are taken from actual items. What you see is what you receive.
How do I choose the right size?
We recommend checking our size guide before placing an order. If you're unsure, feel free to contact our support team for personalized sizing advice.
How long does order processing take?
Orders are typically processed within 2–4 business days after payment confirmation. Processing times may be slightly longer during peak periods.
How long does shipping take?
- Standard Shipping: 10–15 business days
- Express Shipping: 6–8 business days
Shipping times may vary depending on your location and external factors such as customs or holidays.
Will I receive a tracking number?
Yes. Once your order is shipped, a tracking number will be sent to your email. Please allow 3–5 days for tracking updates to appear.
What if my package is lost or delayed?
If your package is confirmed lost or significantly delayed, we will reship your order at no additional cost.
Do I need to pay customs fees?
Customs duties, taxes, or import fees are determined by your country and are the buyer’s responsibility.
What is your return policy?
We offer a 14-day return policy for eligible items.
Returns are accepted only if:
- The item is damaged or defective
- The wrong item was received
We do not accept returns for incorrect size selection or personal preference.
How do I request a return or refund?
Please contact our customer support team with:
- Your order number
- A description of the issue
- Photos (if applicable)
Our team will guide you through the return process.